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Terms & Conditions

1. GENERAL

Discover Holidays Limited, which also trades as DisabledCruiseClub or DisabledHolidays.com (“we” or “us”) arranges cruise holidays and other holiday components (the “service”) as an agent for the cruise lines/suppliers of the service (the “supplier”) and therefore your contract is with the supplier and not DisabledCruiseClub insofar as the provision of the service is concerned. All bookings are subject to the terms and conditions of supplier which can be made available on request.

2. FORMATION OF CONTRACT

2.1 Before making a booking, you must contact us to obtain confirmation that your chosen service is available for the dates required. In some instances the supplier will require payment in full. Your holiday booking will be confirmed after the required deposit is paid. Holiday deposits are non-refundable.

2.2 A binding contract between the person making the verbal booking i.e. Lead passenger / representative will be made with DisabledCruiseClub. This contract is accepted by above with immediate effect. A holiday confirmation will be sent by the admin team approximately 7 working days after the booking has been made, dependent upon season.

2.3 You are responsible for payment of the price of the service and compliance by members of your party with these conditions.

2.4 Bookings cannot be accepted from persons less than 18 years of age at the time of booking.

2.5 We reserves the right to refuse a booking without giving any reason.

3. PAYMENT

3.1 The balance must be paid no later than sixteen weeks before departure. Failure to pay the balance on time will constitute a repudiation of the contract by you and cancellation charges will become payable in accordance with paragraph 6.

3.2 If you book a service less than sixteen weeks before departure, the full price for the service will be payable at the time of booking.

3.3 Late payments are subject to a late payment fee of £25. You will be advised of the balance due date at the time of booking and will receive a written confirmation after booking. Failure of payment of the balance may result in your booking being cancelled.

3.4 Methods of Payment

3.4.1 Visa Debit or Credit card (Credit Card incurs a fee of 2% plus VAT)

3.4.2 Cheques are to be made out to Discover Holidays LTD

3.4.3 Bank details are as follows:

Account name: TTA RE WORLDCHOICE
Account number: 45306575
Sort code: 50-41-01

4. THE PRICE

4.1 The price is to be paid in £ sterling. Subject to change and availability. Some services may be bought in other currencies and are subject to currency fluctuation. We reserve the right to pass on any increases in cost to you.

4.2 When the commission we receive from the supplier is insufficient to cover the costs of arranging the guests holiday we reserve the right to add a booking fee.

5. ALTERATION AND CANCELLATION BY US OR THE SUPPLIER

5.1 Whilst we and the supplier will do our best not to cancel or to make any significant alteration after a booking has been made, we shall nevertheless be entitled at any time prior to departure to cancel the contract or to change and/or curtail the package where this reasonably becomes necessary on operational, commercial or other grounds. We will inform the lead passenger of any such cancellation or change of package as quickly as possible (with, where appropriate, written confirmation as soon as reasonably possible thereafter). If the cruise line make a significant alteration to the package we will inform the guest as soon as reasonably possible. Each cruise line has different conditions on alterations and these will be laid out clearly by our admin team or travel agent.

5.2 IMPORTANT NOTE: compensation will not apply to circumstances beyond our control (force majeure). We can cancel the guests holiday in the following circumstances: technical problems, war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil commotion, disaster, act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, medical problems on board the ship or at intended ports, including, in each case, incidents of infectious or other diseases or illnesses, lawful deviation at sea in response to a distress call or other emergency and adverse weather conditions.

5.3 After departure, it is not guaranteed that the ship will call at every port on the itinerary or follow every part of the advertised route or schedule or that every part of the package will be provided. The supplier reserves the absolute right to decide whether or not to omit any such port(s) and/or to call at additional ports and/or to change the advertised route, schedule or package. If the cruise is unable to provide a significant proportion of the package, it will make suitable alternative arrangements, at no extra cost, for the continuation of the package. If the guest does not accept them, for good reasons, or, if it is impossible to make suitable alternative arrangements the supplier will, where appropriate, provide the guest with transport back to the place of departure or to another place to which the cruise line and the guest have agreed. In both cases the cruise line will, where appropriate, compensate the guest. Please note that compensation will not be payable if an alteration is minor or if they are not able to provide a significant proportion of the package due to force majeure. Tidal variances may also affect stops in port, we are not liable to pay compensation where the ship cannot stop at ports listed in the itinerary due to tidal variances.

6. CANCELLATIONS BY YOU

6.1 All cancellations must be notified by phone in the first instance. The guest will then need to confirm in writing to our office by email admin@disabledholidays.com or by post to Disabled Cruise Club, 163-167 King Street, Dukinfield, SK16 4LF by the lead name on the booking and should be marked ‘URGENT – CANCELLATION NOTIFICATION’. The guest must keep a copy of the cancellation notification in case of discrepancies. The cancellation date will be from when the notification is received by us and this will be acknowledged to you.

6.2 Cancellation of your booking may result in additional charges in accordance with the Supplier's Terms and Conditions (which may be up to 100% of the cost of the travel arrangements). If you cancel sixteen weeks or less before departure you will lose full payment that you have made.

6.3 If you cancel within twelve weeks of departure or if we cancel the booking due to your non-payment, we shall be entitled to claim the full cost of the Service from you.

6.4 Cancellation due to the guest changing their mind will incur cancellation charges. We strongly advise you take out an insurance policy which provides adequate cover for your trip. If we have applied a discount to the basic cruise package on your booking, this discount will not apply to any cancellation or amendment charges that arise. Any such charges will be calculated by reference to the supplier's full package price. We strongly advise that you ask us how much these charges will be before you make any amendments or cancel your booking.

7. AMENDMENTS BY YOU

Upon receipt of our booking confirmation please check the details to make sure they are correct. If, after your booking has been accepted, you require us to amend it in any way, or to re-invoice you, we reserve the right to charge an amendment fee. If you change the cruise to a different sailing this will be treated as a cancellation and a new booking and cancellation charges will occur.

8. INFORMATION

8.1 While we make every effort to ensure that descriptions supplied by the suppliers are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph/illustration/text used and the actual services may arise.

8.2 Suppliers reserve the right to make modifications that are considered necessary in the light of their operating requirements. In the interests of continued improvement, suppliers reserve the right to alter furniture, fittings, amenities, facilities or any activities, either as advertised or previously available, without prior notice.

8.3 If we are advised of any material changes that occur after your booking has been confirmed we will advise you, as soon as we are notified.

8.4 All information provided on this website is correct as at the time of publishing – please check when booking in case of any changes.

8.5 All travel is sold on the understanding that you are in possession of a valid passport and visa(s) where required, for the countries you intend to visit.

8.6 Tender ports - Some ports will not be accessible for a wheelchair user due to them being a tender port. In order to board the tender, please note that you will be required to use steps and navigate the gap between the platform and the tender. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation. Please note some ports may not be classed as a tender port however due to the weather conditions they will be changed to a tender port for safety of guests. We are not liable for any of the ports changing to a tender port and therefore you not being able to get off the ship.

9. YOUR RESPONSIBILITIES

Guests are responsible for ensuring that they arrive in plenty of time for check in for flights to/ from the ship including any interconnecting flights. Guests are responsible for checking with regard to any delay/cancellation of flights. Guests are also responsible for reconfirming flights and ground transportation where necessary and/or it does not firm part of a package.

10. EQUIPMENT HIRE

DisabledCruiseClub do not hire or arrange equipment. We can provide the guest with a mobility equipment hire contact, this is to be arranged and paid direct. We are not liable for any incorrect equipment hire, or any equipment that fails to work. Your equipment hire contact is direct with the supplier.

11. COMPLAINTS

In the unlikely event that you are disappointed with the service(s), you must first contact a cruise line representative or the service provider (transfers, mobility equipment, excursions) who will try to solve the problem whilst on holiday, where this is not possible, you should contact us. Please see our website for office opening hours. If after that, you still feel that the problem has not been resolved to a reasonable satisfaction, you should as soon as possible and in any event within 28 days of returning from your holiday, call our office to advise of the complaint and put your comments in writing to us and we will deal with it accordingly. Failure to report the complaint within this time may adversely affect ours and the suppliers ability to investigate and deal with it and may prejudice any future claim.

If you fail to notify us of a problem with your holiday until you have returned you may lose any rights to compensation – it is important we are notified of a problem immediately and given the opportunity to find a resolution whilst you are on holiday.

12. LIABILITY OF THE SUPPLIER AND DISABLED CRUISE CLUB

12.1 As we are only the agent of the cruise line/ supplier we do not accept liability of any nature whatsoever.

12.2 As the agent of the cruise line/supplier we are instructed to inform the guest that they accept no responsibility for the death of or personal injury of you or any person named on the booking form or any other person, unless this results from the proven negligence of the supplier or his agents or employees.

12.3 We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control, including though not limited to, an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, byelaws, or measures of any kind on the part of any governmental or local authority, strikes, lockouts, or other industrial actions or disputes or adverse weather conditions. In any such case, the contract may be treated as discharged.

12.4 In the event of such discharge, our liability shall be limited to the return of the sums paid to and held by us (if any) in respect of the (unused) portion of the holiday calculated on a pro rata daily basis.

12.5 Without derogating from the generality of 11.1, we cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems etc. nor for failure of public utilities such as water, gas and electricity.

12.6 Without derogating from the generality of 11.1, neither the supplier nor we are responsible for noise or disturbance originating beyond the boundaries of what is beyond our control.

13. BEHAVIOUR

Guests are expected at all times to conduct themselves in a proper manner and with due regard to the health, safety, comfort, enjoyment and general well-being of all persons both on board the ship and involved in the provision of any service or facility forming part of the package or any shore excursion, and the guest expressly agrees to this. If it appears that a guest’s conduct, behaviour or health is such as to be a breach of this requirement or the guest’s behaviour, health or conduct is likely to endanger the guest’s own health or safety or that of any other guest or crew or may make the guest likely to be refused permission to go ashore at any port or may make the cruise line liable for the costs of any medical treatment and/or maintenance and support and/or repatriation, then the cruise line and/or the Master shall have the right according to the particular circumstances to take any one or more of the following measures as may appear to be reasonable and appropriate –

  • • refuse to embark or to disembark the guest at any particular port or other place of call;
  • • disembark the guest;
  • • transfer the guest to another berth;
  • • confine the guest to a particular cabin or to the ship’s medical centre;
  • • through the ship’s doctor and/or his staff, administer any drug, medicine or other substance of a similar nature, or admit and/or confine the guest to a hospital or any similar institution at any port as the ship’s doctor may consider necessary.

14. SECURITY AND VALUABLES

Any valuables left on the cruise or on an extra service booked is left at your own risk. Without prejudice to clause 11 above, neither the cruise line/ supplier or DisabledCruiseClub are responsible for the loss of these items. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused.

15. INSURANCE

It is recommended that you and/or your party are covered by comprehensive travel insurance. An insurance policy that includes cancellation cover will protect you from loss of deposit or full payment due to unforeseen circumstances. Our suppliers are not sympathetic to refund requests regardless of circumstances as they expect travel insurance to be taken out for this purpose.

16. PASSPORTS, VISAS AND VACCINATIONS

It is your responsibility to ensure you have an up to date passport and any applicable visas for the country or countries which you are visiting. Out of date or lack of appropriate documentation could result your trip being cancelled, no refund will be provided.

Vaccinations are required for certain destinations; it is your responsibility to ensure you are vaccinated and that your vaccinations are up to date. Should you be denied entry to a country due to not having up to date vaccinations, no refund will be provided.

17. SEVERANCE

If any condition contained herein is found to be invalid or unenforceable in whole or in part for any reason it shall whenever allowed by the context be deemed replaced by such valid and enforceable condition whose contents are as close as permissible to those of the invalid or unenforceable condition. In any event the invalidity or unenforceability of any condition shall not affect the remaining conditions herein.

18. LAW

All contractual obligations arising out of these booking conditions shall be interpreted in accordance with and be subject to English law and you agree to submit to the exclusive jurisdiction of the English courts.
13th November 2017

All rights reserved. All holidays/flights/hotels & other travel services shown are subject to availability and Booking Terms and Conditions.