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Terms & Conditions

1. GENERAL

Disabled Cruise Club, which also trades as Disabled Holiday Directory and Discover Holidays (“Discover Holidays” or “we” or “us”) arranges cruises, holiday accommodation and other holiday components (the “Service”) as an agent for the suppliers of the Service (the “Supplier”) and therefore your contract is with the Supplier and not Discover Holidays insofar as the provision of the Service is concerned.

2. FORMATION OF CONTRACT

2.1 Before making a booking, you must contact us to obtain confirmation that your chosen Service is available for the dates required. You must also send us a completed and signed Booking Form and payment of the non-refundable deposit prescribed by Discover Holidays from time to time. In some instances the Supplier will require payment in full.

2.2 A binding contract between the person who has signed the Booking Form and the Supplier will be made when we issue a confirmation invoice as agent for the Supplier.

2.3 You are responsible for payment of the price of the Service and compliance by members of your party with these conditions.

2.4 Bookings cannot be accepted from persons less than 18 years of age at the time of booking.

2.5 Discover Holidays reserves the right to refuse a booking without giving any reason.

3. PAYMENT

3.1 The balance must be paid no later than twelve weeks before departure. Failure to pay the balance on time will constitute a repudiation of the contract by you and cancellation charges will become payable in accordance with paragraph 6. Some Supplier’s may have different arrangements for payment of the balance, which will be explained at the time of booking.

3.2 If you book a Service less than twelve weeks before departure, the full price for the Service will be payable at the time of booking.

3.3 Receipt and banking of any deposit shall not constitute acceptance of any booking; a binding contract exists only when we issue a confirmation invoice on behalf of the Supplier.

4. THE PRICE

4.1 The prices may be in £ sterling, Euros and/or US$ depending on the Supplier. Furthermore, once a confirmation invoice has been issued, in a particular currency, all subsequent payments are required to be made in the same currency as that utilised in the confirmation invoice.

5. ALTERATIONS OF CANCELLATION BY US

5.1 In the unlikely event that it is necessary to make an alteration to or cancel a Service specified in the confirmation invoice, we will inform you as soon as possible and, if requested, we will try to provide an alternative Service of a similar type and standard and in a similar location as that originally requested.

5.2 If the alternative Service is not acceptable, we will refund in full all monies you have paid and Discover Holidays shall be under no further liability to you.

6. CANCELLATION BY YOU

6.1 Any cancellation by you (for whatever reason) must be in writing addressed to us by post, fax or e-mail. The effective date of cancellation is the date on which written notification is actually received by us.

6.2 If you cancel twelve weeks or more before departure you will lose your deposit or the full payment that you have made if the Supplier required that at the time of making your booking. However, if we recover any refund from the Supplier this will be refunded to you in full less an administration fee of £40.

6.3 If you cancel within twelve weeks of departure or if we cancel the booking due to your non-payment, we shall be entitled to claim the full cost of the Service from you.

7. AMENDMENTS BY YOU

Upon receipt of our booking confirmation invoice, please check the details to make sure they are correct. If, after your booking has been accepted, you require us to amend it in any way, or to re-invoice you, we reserve the right to charge an amendment fee of £50.00, or the equivalent in Euros or US$, per change. We reserve the right to treat a change of accommodation and/or Service dates as a cancellation of one Service and the booking of another.

8. INFORMATION

8.1 While we make every effort to ensure that descriptions supplied by the Suppliers are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph/illustration/text used and the actual Services may arise.

8.2 Suppliers reserve the right to make modifications to the Service specification that are considered necessary in the light of their operating requirements. In the interests of continued improvement, Suppliers reserve the right to alter furniture, fittings, amenities, facilities or any activities, either as advertised or previously available, without prior notice.

8.3 If we are advised of any material changes that occur after your booking has been confirmed we will advise you, if there is time, before departure.

9. YOUR RESPONSIBILITIES (Accommodation Services)

You must keep the cabin and all furniture, fittings, effects, facilities and equipment in the same state of repair and condition as at the commencement of the holiday, and leave the accommodation in the same state of cleanliness and general order in which it was found. You are responsible for all damage or loss, which occurs to the accommodation or its contents during your occupation, and will be responsible to paying appropriate compensation to the Supplier direct or to us as his or her agent in the event of breakages or damage.

10. COMPLAINTS

In the unlikely event that you are disappointed with the Service(s), you must first contact the Supplier or local representative who will try to solve the problem. Where this is not possible, you should contact us. If after that, you still feel that the problem has not been resolved to your reasonable satisfaction, you should as soon as possible and in any event within 21 days of returning from your holiday, put your comments in writing to us and we will forward them to the Supplier.

11. LIABILITY OF THE SUPPLIER AND DISCOVER HOLIDAYS

11.1 As we are only the agent of the Supplier we do not accept liability of any nature whatsoever.

11.2 As the agent of the Supplier we are instructed to inform you that the Supplier accepts no responsibility for the death of or personal injury of you or any person named on the Booking Form or any other person, unless this results from the proven negligence of the Supplier or his agents or employees.

11.3 We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control, including though not limited to, an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, byelaws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case, the contract may be treated as discharged.

11.4 In the event of such discharge, our liability shall be limited to the return of the sums paid to and held by us (if any) in respect of the (unused) portion of the holiday calculated on a pro rata daily basis.

11.5 Without derogating from the generality of 11.1, we cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems etc. nor for failure of public utilities such as water, gas and electricity.

11.6 Without derogating from the generality of 11.1, neither the Supplier nor we are responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond the Supplier control.

12. CLEANING

The cabin will be clean at the beginning of the cruise and you must leave it clean at the end of the period.

13. BEHAVIOUR

The person signing the contract is responsible for the correct and decent behaviour of their party.

14. SECURITY AND VALUABLES

Any valuable left in the cabin are left at your own risk. Without prejudice to clause 11 above, neither the Supplier nor Discover Holidays, nor our agents are responsible for the loss of these items. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused.

15. INSURANCE

It is a condition of booking that you and/or your party is covered by comprehensive travel insurance. This policy must include personal liability and cancellation cover. Your signature on the booking form is deemed confirmation that you are covered by such insurance.

16. SEVERANCE

If any condition contained herein is found to be invalid or unenforceable in whole or in part for any reason it shall whenever allowed by the context be deemed replaced by such valid and enforceable condition whose contents are as close as permissible to those of the invalid or unenforceable condition. In any event the invalidity or unenforceability of any condition shall not affect the remaining conditions herein.

17. LAW

All contractual obligations arising out of these booking conditions shall interpreted in accordance with and be subject to English law and you agree to submit to the exclusive jurisdiction of the English courts.

All rights reserved. All holidays/flights/hotels & other travel services shown are subject to availability and Booking Terms and Conditions.